FAQs

Functionality Questions

You can find a user guide on this page

The Wellsite Navigator databases are updated every month with data we receive from each state as well as from user input. 

We encourage feedback and input from our users.  Please submit any feature requests through the app’s “contact us” button emailing us at help@wellsitenavigator.com.

There are a few things to check:
1. Please make sure that you have selected all the states that you need in your settings. Please go into “Settings” and then under the “Map” section tap on “States”. Once inside please make sure that all the states you need have been check marked and that you hit the “Save” button before leaving this page.
2. In the Search tab, please tap on the layer filter (it is the icon next to the search button) and make sure that the “Wells” layer is the one selected.
Please try to uninstall and reinstall the app.
Then log back into the app with your credentials and try downloading the “Wells” layer again from within the app settings -> “Manage layers”.
Please make sure you have a stable internet connection, ideally on a Wi-Fi network, as if there is an interruption in the connection, an error might occur.
If the issue persists after trying this, please let us know via an email to help@wellsitenavigator.com

Favorite folders guide

  • In your favorites tab, if you scroll down to the bottom of the page, you will see a button that is called ” + Add new folder”
  • If you tap on that it will ask you to name the folder, please do and then hit “save”
  • The favorites that you already had in the favorites tab are considered to be in the “main” folder
  • To move an existing favorite into a folder that you created, please slide your finger from right to left on that favorite well
  • Then tap on the pencil icon to edit
  • Here you can change the color, but you can also change the folder where this well resides
  • If you tap on where it says “main folder”, you will see the list of your existing folders
  • You can have a favorite well in more than one folder at a time
  • Simply tap on the folder(s) where you want this favorite well to reside and you will see a checkmark appear next to them
  • Then tap on “Add to folder”
  • This favorite well will now be moved to the folder(s) you selected.
  • If you go back to your favorites tab, you will see all the folder you have created
  • If you slide your finger from right to left on a folder, you can edit its name, share it or delete it.
  • If you delete a folder, all the wells within that folder will be deleted, so make sure to move any wells you want to keep out of that folder before deleting it, or always keep a copy of each favorite well in the main folder
  • When in the Map tab, if you tap on the heart icon in the top left part of the screen, it will ask you to pick the folder from which to display wells on the map.

Subscription Questions

If you have an Apple device:

  • Go to Settings -> iTunes & App Store
  • Tap your Apple ID at the top of the screen
  • Tap View Apple ID. You might need to sign in or use Touch ID
  • Tap Subscriptions
  • Tap on the Wellsite Navigator subscription
  • Use the options to manage/cancel your subscription

For more information, please see: https://support.apple.com/en-us/HT202039

If you have an Android device:

  • On your Android phone or tablet, open the Google Play Store 
  • Check if you’re signed in to the correct Google Account
  • Tap Menu -> Subscriptions
  • Select the Wellsite Navigator subscription
  • Tap on Cancel subscription
  • Follow the instructions

If you subscribed on our website:

If you have any problems, please send us an email to help@wellsitenavigator.com

If you subscribed through the App Store or Google Play Store, any and all receipts would have been sent to you by either Google or Apple to the email address you have associated with either your Apple ID or your Google Play account.

If you subscribed through our website, you should have received the receipt in an email from our payment gateway (Stripe) to the email address you used when subscribing.

If you have signed up on the new version of the app, you are able to log in with your credentials into the app on any iOS or Android device. 

Simply download the app from either the App Store or the Google Play Store and log in with your credentials. Once you are in you will need to download the data layers into the new device, but you will have access to all the favorites and custom locations that you saved in the app on your previous device.

If you had an older version of the app, please reach out to us at help@wellsitenavigator.com so that we can help you.

As with all mobile apps, the respective app stores handle all fulfillment and billing activities.  We have no ability to issue a credit or to provide a refund. We would really like to handle this ourselves; however, it simply isn’t an option the app stores provide us. Please contact the app store for your device to request a refund.

https://support.apple.com/en-us/HT204084

https://support.google.com/googleplay/answer/7205930

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